The safety, security and smooth flow of passengers and other customers through airports - combined with a superior dwell experience - is both a priority and an important competitive differentiator for airports. Achieving optimal customer experience relies on the use of ‘smart’ technologies – for example in biometrics and screening, as well as in personalised commercial offerings.
Bringing both these facets together means that passengers, baggage and goods can be processed as efficiently as possible – creating a seamless and touchless journey and an attractive passenger experience. Smart innovations can improve the operations, financial performance and competitive strength of airports.
Additionally, smart airport planning will maximise opportunities for a unique experience in terms of wellbeing, entertainment, shopping and dining.