In its foundational years, the Istanbul Airport rose to the task of handling more than 52 million annual passengers by 2019 and thanks to rapid recovery, was the busiest European hub airport in 2021.
Throughout it all, home carrier, Turkish Airlines, has continued to provide a world class customer experience. And it all has started with a great plan. Ahead of the airport opening in 2018, NACO supported the works that form the basis of today's passenger satisfaction.